About this interactive
Availability is the A in the CIA triad: systems up and running for the people who use them. Some downtime is almost certain, so the aim is high availability, which is how available your users feel your services are. Downtime costs revenue and reputation, and if it happens often enough, customers. Two things decide the damage: how often it happens and how long it lasts. A service that is slow, or partly down, frustrates users too.
A fault, such as a crashed service on a web server, causes downtime when nothing takes its place. A fault-tolerant system has other parts ready to take over. The lesson gives three ways to limit downtime.
Remove weak points. A single server is a weak point. Redundancy, running more than one, lets another take over when one fails.
Monitor and alert. Monitoring shows early signs, so a problem can be fixed before it becomes downtime, and it alerts the team quickly when something does go wrong.
Plan the response. An incident response plan says who is in charge, how troubleshooting is done and who is told. A disaster recovery plan covers losing a whole data center. A business continuity plan covers keeping the business running.
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