What Comes Next After the Change?

About this interactive

The lesson wraps up a change in three moves, in this order. Keep monitoring: some bad changes break things at once, and some show their effects later. Watch for a proper period and answer two questions: did the change roll out and do what it was meant to, and has it caused any adverse effects? Until the period is over, or while something the change affects has not run yet, the change is still being monitored. Finish the documentation: the documents built up along the way (the request, the plan, the approval, the implementation checklist) need finishing. Update the change control document to say it is done, write in any procedures that changed, and record the new configurations of the systems. Close it out: answer the original request, by ticket or email, and close it. The lesson says closing the ticket is usually the last thing you do. A quick test for each card: is the watch still running, is the record still unfinished, or is the only thing left the request itself?

What you'll learn

Decide what a change needs next once it is live: more monitoring, finishing the documentation, or closing it out
Explain that monitoring checks both that the change worked and that it caused no adverse effects over a proper period, and that closing the ticket comes last

Aligned to

CompTIA Security+

1.3 Explain the importance of change management processes and the impact to security.

NIST 800-53

CM-3 Configuration Change Control

ISC2 CISSP

7.9 Understand and participate in change management processes

Key terms

Adverse Effects Monitoring: The observation of a system after a change is implemented to detect any unintended negative impacts on performance or availability.
Change Closure: The final step of the change management process in which documentation is finalized and the originating change request or ticket is officially closed.
Change Control Document: A record that captures the details, approval, implementation steps, and final status of a change throughout the change management process.

Topics

Change Management Monitoring Interactive Categorize

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