One Change, Start to Close

About this interactive

The Configuration and Change Management lesson calls change management one of the best things you can do for a company: a documented process brings consistency, fewer errors, less downtime and better communication with the people a change affects. Its cost is a change to people's workflow, so the process is rightsized to the team and company. The general process has six steps. Change request: a customer, user or stakeholder asks for a change. Planning: work out what the request means and how it will be rolled out. Evaluation: someone double-checks the change before it goes ahead: that it suits the environment, will not cause issues and follows policy. Rightsized, this is one reviewer, a code review, or a full change advisory board (CAB). Implementation: once approved, the change is made. Monitoring: watch that it had the effect intended. Change closure: close out the paperwork, make sure the communication has happened, and finish. Communication and documentation run through every step. This activity follows one change, a VPN client upgrade, through all six.

What you'll learn

Order the general change management process: change request, planning, evaluation, implementation, monitoring, and change closure
Recognize that evaluation, by one reviewer, a code review or a change advisory board, comes before anything is implemented

Aligned to

CompTIA Security+

1.3 Explain the importance of change management processes and the impact to security.

Key terms

Change Management: A structured process for requesting, reviewing, approving, and documenting changes to IT systems or organizational procedures. Change management reduces security risk by ensuring modifications are tested and authorized before deployment.
Change Request: A formal submission from a user, customer, or stakeholder initiating the process to make a change within an IT environment.
Change Advisory Board: A group that reviews and evaluates proposed changes to ensure they are appropriate for the environment and comply with organizational policies and procedures.
Change Closure: The final step of the change management process in which documentation is finalized and the originating change request or ticket is officially closed.

Topics

Change Management Interactive Ordering

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