Security awareness training is a foundational component of any organizational security program, covering who needs training, when it should occur, and how to develop, deliver, test, and monitor it effectively. Understanding the full training lifecycle helps organizations reduce risk and maintain compliance across their workforce.
Security Awareness Training
One of the best ways we can promote security awareness is through security training.
Creating security awareness for the people of an organization is one of the most critical parts of a security program and security operations, and one of the best ways to do that is through training.
So then the question is, who do we want to do this training? It's really anybody within our organization, or working with our organization, that we want to be up to speed and understand what security principles are, and to create that security awareness.
A lot of times, if we're using some sort of vendor, we're not necessarily going to require them to go through our security training, but we are hoping that they have their own security training. In fact, we probably write that into the contract, that requires them to go through some sort of type of training to be a part of that. And then other contractors that you work with, if they're individuals, it might just depend on what that relationship is and what it looks like as to whether you're going to require them to do this or not.
When should we do this training? Anytime you have an employee you should be doing some sort of ongoing training with them. There's going to be one when they're onboarded — you're going to do some sort of initial training with them — but then there's going to be some sort of recurring training. That recurring training might happen on a monthly basis, or might happen on a quarterly basis, or a yearly, annual basis. So you're going to have to have some sort of training.
There are also some departments, some organizations, that will do continuous training, making sure that they're trickling in information throughout the whole year. So that could be something that you do as well.
And then there's also ad hoc training, just when something comes up. Maybe you bring on a new client and they require you to train on some new security concept or something. Ad hoc just means that you're going to do this one-time training, setting it up and making it happen for a specific topic at the time.
There are a few reasons why we really should have ongoing training.
What does this training process look like? What you're going to do is develop training, you're going to deliver it, you're going to test to make sure that people are following through with this training — and there are several different ways we could test for this — and then we're going to monitor to make sure that we are successful.
During this whole process we're going to want to track the information. We're going to want to track what it is that we're developing or what we're delivering, we're going to want to track who shows up, and we're going to want to track the test and monitoring part of this. That's also an important part especially when it comes to audits, to show that we do in fact have the security awareness and training in place. Based off of that tracking, we're probably going to have to pull reports. There's going to be reports throughout here that we might have to pull to give to certain people.
Not everybody's necessarily going to go through the same training. There is going to be some training that you're going to want everybody in your company to take, but there's going to be other training that you might assign. You might assign it because of the particular role that they have — they have a certain role that maybe is riskier, so maybe it's based off of risk level. Or perhaps you have some people within your company that seem to be failing the test, and you're going to give them some reoccurring training because of their failures. There are different things that we'll identify within the company as to why we give somebody certain training and not others within the company.
Just as an example, let's say that our company is transitioning from being in person — we have an office that people report into — to being more of a remote workforce. By making that transition we adopt some risk, we take on some risk. So this would be a good time to develop some training around this work from home and how to reduce risk. We would deliver that training to everyone, we would test them on this to make sure that they understand the material, and we would monitor to see if they're following through with what we've tested them on.
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