About this interactive
Without good documentation and clear policies, a security program has no real structure.
Documentation is the record of how a process was done, what went wrong and what went right. Without it, every year's audit is reinvented from memory and last year's lessons are lost. With it, the next round starts from where the last one ended. Written processes are carried out the same way each time, errors can be seen and corrected, nobody reinvents the work, and other people can join in or take it over.
Policies take documentation to the next level. They are governing principles, a blueprint: they say what the company is building toward, so everyone works to the same plan, the way plumbers, electricians and framers work from one set of drawings. Policies set the expectations of who is responsible for what, and that creates accountability. They may also be required by law, by regulation, or by the customers and vendors the company does business with.
Policies guide standards, standards guide procedures, and guidelines help along the way. The next lesson takes that hierarchy apart.
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